Office Policies
Accepted Forms of Payment:
We accept payment in the form of cash, check, debit card, credit card (Visa, MasterCard, Discover, or America Express), and CareCredit. All payments for any dental service will be paid for before or at the time of service.
Insurance Policy:
The cost of your treatment is determined based on your examination findings and treatment needs. Payment for services to be rendered by Lucca Oral and Facial Surgery are due in full at the time of service.
Services billable to your dental and/or medical insurance by Lucca Oral and Facial Surgery, will be submitted directly to your dental benefit carrier (and medical insurance when applicable). We will file prior authorization requests, submit claims, coordinate benefits with secondary plans, file appeals and re-submit any supplementary material on your behalf to help maximize any benefits available to you from your dental benefit plan and/or insurance carrier (s).
Remember, we are not your insurance:
We are not responsible for your plan’s decision to cover or not cover a service. We can make no guarantee of coverage or payment. You are responsible for all payments before or at the time of your visit.
Know your insurance:
Many patients are not familiar with the specifics of their dental and medical insurance benefits. Your benefits are based on the agreement you or your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer or plan to better understand the benefits they make available as part of your insurance coverage. Benefits payable for procedures vary depending on the coverage provided by your plan and/or negotiated by your employer.
If you have concerns regarding your coverage, contact your insurance carrier directly:
Every attempt to successfully submit claims on your behalf for out-of-network benefits in open networks will be made. However, we cannot always determine your out of network coverage or reimbursement rate prior to treatment. We are able to submit prior authorization/pre-estimate requests on your behalf. However, you may also contact your insurance carrier for out-of-network policy and coverage information if necessary.
Financing:
Please let us know if you have questions about our financial policies or financing options available with CareCredit prior to your treatment.
Refunds:
Payments made to Lucca Oral and Facial Surgery by your dental plan or your insurance company that result in a credit balance on your account will be returned to you by check or refunded to your credit card pending your preference. When all claims have been coordinated and paid and the account has been closed -a refund check will be processed by the bank and sent to you at the address you have on file with us. Checks are generally processed in bulk on the first day of every month but may be processed sooner or refunded to your credit card on request. (Note: Please inform us if you change your address and remember to institute mail forwarding. Reimbursement checks will be mailed to the last address we have on record and check cancellation fees may apply for re-issued checks).
Deposits and Cancelled Appointments:
Certain procedures require an advanced order of materials, implant components, or may incur laboratory fees. These materials and fees are often unable to be returned and considered wasted. If your procedure requires that such an order be placed and fees incurred, a deposit for materials will be collected at the time your appointment is scheduled. Additionally, certain long procedures requiring a large block of reserved time also will require a deposit relative to the scope of your appointment. We require at least 48 hour’s notice for appointment cancellations. Failure to show for the appointment will result in the forfeiture of the down payment in order to compensate for the loss of time and/or fees incurred.
No anesthesia-assisted procedure will begin without the presence of your escort at the time of check in. Failure to have an escort present will result in appointment cancellation and rescheduling. In addition, it is extremely important for your safety that you have nothing to eat or drink for a full 8 hours prior to the time of your scheduled appointment. Failure to comply with the fasting requirements for anesthesia will also result in cancellation and rescheduling of you procedure.
We ask that our patients arrive on time for their designated appointment. Arriving more than 15 minutes past your scheduled appointment time will result in a failed appointment. If you are having anesthesia or IV sedation, your escort must be present with you at the time of check in. No new appointments will be made unless your account balance is paid in full. Anyone who does not show for 3 appointments will be dismissed from the practice.